We are a support group run by and for stroke survivors and carers in Hull and the East Riding.


Carer Support information and some Carers Stories.

Carers Support Service

We appreciate the important role carers play in the lives of the people they care for and we take our responsibilities to support carers seriously. The Carers Support Service is available to provide advice, information and services to recognise, value and support carers.

If you need support with your caring responsibilities, we can find ways that may help you by discussing this with you and completing a carer’s assessment.

A carer’s assessment helps us to find out how caring affects your life, which areas you may need support in and if you will be eligible for support from the local authority.


18 years and above.

Location and access

18 Wednesday Market,

Access to this service
  • Online – visit www.connecttosupport.org/eastriding and complete a carers assessment questionnaire
  • Telephone 01482 396500 / 0800 917 6844 to speak to a duty officer
  • Face to Face – visit the carers centre (no appointment necessary but waiting is possible), or telephone to make an appointment to speak to a duty officer. Home visits are available by request.
  • Via customer services on 01482 393939 or Carers support 01482 396500 / 0800 917 6844.
  • Please note: GP's or other professionals can also refer you into the service
Who this service is for

Adults ( over 18 ) who provide unpaid care and support to someone ( over 18)  living at home who cannot manage without help because they are frail, ill or have a disability or mental health condition.

Opening times

Monday: 9.30am-4.30pm
Tuesday: 9.30am-4.30pm
Wednesday: 9.30am-4.30pm
Thursday: 9.30am-4.30pm
Friday: 9.30am-4.00pm

Cost of service and payment options

The East Riding of Yorkshire council are currently not charging for carers services.

Contact information

Tel: 0800 917 6844 or (01482) 396500
Email: Ercarers@eastriding.gov.uk
Website: Support for carers - East Riding of Yorkshire Council website (external website, opens in new window)
Drop into the Carers Centre:
18 Wednesday Market,

General Information

How a carers assessment can help?

  • Provide you with useful information, guidance and advice
  • Be shown where you can access support services in the community
  • Get practical support, if eligible, like arranging for someone to take over your caring duties so that you can take a short break
  • Qualify for a direct payment, if eligible, to help you carry out your caring responsibilities.

Carers Assessment Process
A social care worker will discuss the assessment process and how you would like to complete the carers assessment. (as above)

A social care worker will discuss the contents of the assessment and make an eligibility decision using the national framework (as introduced in the Care Act 2014)

You will be advised of this decision and the social     care worker will provide any further advice, information including signposting you   may need. If the carer has eligible needs that qualify for help from the council they will be asked to complete a support plan.

The carer will be asked to complete a support plan to identify how they will be supported and achieve their agreed outcomes within the assessment. This will include: What the carer could do to support themselves, advice and information they may require, services that may support and how to access other support networks in the community. The support plan will be agreed with the carer and local authority.

The carers support plan will be reviewed at approximately 8 weeks to check how things are going. Any amendments will be made at this stage; then annually thereafter.


All registered carers receive a carer’s newsletter, 'We Care', which is produced on a quarterly basis. This provides up to date information on carer's issues, news, articles, carer's views and useful contact numbers. 'We Care' provides a voice for carers and ensures a focal point of contact for carer's issues, including details of drop in sessions, legal clinics and money and benefit advice clinics and peer support groups across the East Riding.

Carers Stories

My story as a Carer by Cheryl Rickles
It was 1992 Alan and I was celebrating our 25th wedding anniversary and our first holiday away without our sons I was 45 Alan was 47, our three sons where all grown up and we had three grandchildren. Alan was a foreman electrician working away a lot but we always made time together.

I was a Teaching Assistant at a primary school and first aider with Red Cross running a First Aid group at school also helped with a walking club, I loved fell walking.

Then eighteen months later out of the blue Alan had his first stroke. I went to deliver my nephew’s birthday present alone and when I got home Alan was talking gibberish a STROKE. Our life changed from that moment I was then a carer. My first aid training got me through with some things but I was so lonely and frightened and I did not know where to turn, we had a mortgage to pay. I now had to be in charge of Alan’ health, the house bills and work, luckily my school was very understanding. We had some dark times in and out of hospital, he had three Strokes and then Epilepsy through his Stroke’s. I’d sit in the middle of the night at my computer writing down my thoughts, I felt so lost.

At fifty I learnt to drive and it gave us a freedom that we needed.

Alan and I celebrated our Golden wedding anniversary this year, 24 years after his first stroke and we had a party for all our friends.

Cheryl Rickles
I am a Founder member Treasurer and Organiser also a carer for my Husband Alan

Share your Carers Story

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